Terms of Service

1. Acceptance of Terms

By using our cleaning services or website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We reserve the right to update these terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Services Provided

Humble Hands Cleaning Co. provides professional cleaning services including:

• Residential cleaning (homes, apartments, condos)
• Office and commercial cleaning
• Turnover cleaning (between tenants)
• Move-in/move-out cleaning
• Maid services (weekly, bi-weekly, monthly)
• Post-construction cleanup

Services are performed by trained, insured professionals according to our established cleaning standards and procedures.

3. Scheduling and Cancellation

Scheduling: Services must be scheduled in advance. We will confirm your appointment via phone or email.

Cancellation Policy: Cancellations must be made at least 24 hours before your scheduled appointment. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.

Rescheduling: We understand that plans change. Please contact us as soon as possible to reschedule your appointment.

4. Payment Terms

Payment is due upon completion of services unless other arrangements have been made in advance. We accept cash, check, and major credit cards.

Pricing: All pricing is provided as estimates based on the information you provide. Final pricing may vary based on actual conditions and time required.

Late Payments: Accounts over 30 days past due may be subject to a 1.5% monthly service charge and collection fees.

5. Client Responsibilities

To ensure the best service and safety of our team, clients are responsible for:

• Providing safe and reasonable access to all areas to be cleaned
• Securing or removing valuable, fragile, or personal items
• Providing working utilities (water, electricity) as needed
• Informing us of any special instructions or concerns
• Ensuring pets are secured or arrangements are made for their safety
• Providing accurate information about property conditions

6. Liability and Insurance

Humble Hands Cleaning Co. is fully insured and bonded. We maintain general liability insurance to protect both our clients and our business.

Damage Claims: Any damage claims must be reported within 24 hours of service completion. We will investigate all claims promptly and work to resolve issues fairly.

Limitation of Liability: Our liability is limited to the cost of the services provided. We are not responsible for pre-existing damage or items that were not properly secured.

7. Quality Guarantee

We stand behind our work with a 24-hour satisfaction guarantee. If you are not satisfied with our service, please contact us within 24 hours and we will return to address any concerns at no additional charge. Our goal is complete customer satisfaction.

8. Termination

Either party may terminate ongoing service agreements with reasonable notice. We reserve the right to discontinue service for non-payment, unsafe working conditions, or other reasonable cause. Clients may cancel recurring services at any time with proper notice.

9. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be handled according to the laws of Pennsylvania and may be subject to binding arbitration.

10. Contact Information

For questions about these Terms of Service or our cleaning services, please contact us:

Email: info@humblehandscc.com

Phone: (412) 500-6442